What CAPS™ Users Say...
This is a direct copy of published statements from users of the CAPS™ Learning System.
"Very Good – Needed this to strengthen my communication skills and be reminded to listen more."
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~Harvey Senn, Regional Support Associate, Sidney, ND. 18 ½ years experience
"Great course!! I was very uncomfortable coming in but the role playing via the video was very good."
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~Lynn Grabow, Financial Representative, Stanley, ND. 19 years experience
"This has been very beneficial, I hope I can implement it and continue to strengthen my skills."
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~John Carlson, Financial Representative, Minot, ND. 8 years experience
"Great course! It addressed communication issues I needed to address. Our instructor Dave Thesing was superb."
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~Stuart Langager, Financial Associate Williston, ND. 2 years experience
"I was enrolled by the RFO for this training and didn’t know its contents. I am extremely pleased with what I have learned."
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~Frantz Frank, Financial Consultant, Colorado City, CO 11 years experience
"Great job – The best training I have received to help grow my business and help more people."
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~Bob Curtis, Financial Associate, Colorado Springs, CO 12 years experience
"I thoroughly enjoyed the facilitator and his calm effective approach. He kept us all on target and taught us many new skills! Effective – can’t wait to use in actual meetings!"
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~Michelle Mathison, OR
"I recommend that all FA’s go through the training."
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~Brad Loseke, OR
"I think it’s great. The way it is broken down step by step was very easy to learn and understand"
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~Jason Susee, OR
"Dave did a great job moving through a lot of material and was very encouraging. He was great at showing how easy it was for him to use which proves it is possible to use these skills in a practical and effective manner."
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~John Andrea, OR
"More Role Play and “What If” Need follow-up session(s) to keep practicing the skills, perhaps at the TFC National Sales Conference in Minneapolis in Nov 2011. Add an extra day to the trip."
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~Keith Stechmesser, Financial Representative, Lakewood, CO
"Great Job, Thanks!"
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~Zachary Kibby, Financial Associate, Colorado Springs, CO 1 year experience, 20 years experience
"I need lots of practice – I’m now more aware. Great job Dave, appreciated your input!"
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~Nancy Albertson, Financial Representative, Colorado Springs, CO 21 years experience
"Thank you Dave. Very useful sessions. I have learned and will implement. “ I think. I do!”"
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~Ron Sheltra, Salt Lake City, UT 7 years experience
"I am not an expert at the CAPS process, but I have been given the resources and tools to be able to implement and practice these skills. Thank you – Dave!"
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~ Stacee Jacobs, Lakewood, CO 4 years experience
"Felt live role play was more helpful than anything else. More live role play would reinforce what we learned."
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~Travis Bretling, Salt Lake City, UT 7 years experience
"CAPS™ is an exciting, almost revolutionary, step for our company to take. The program is sophisticated and professional. It’s fabulous, you’ll love it!"
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R.S. Boston, Massachusetts
"There is a totally new environment here. The Key Word is confidence! I think that, before CAPS™ our representatives had actually been afraid to let the client talk. CAPS™ has shown them how to control their emotions. With the new Skills, a representative can now deal objectively with what the client wants to do.” NOTE: Three months later, B.H. added, “We’ve written double our production for the same period last year. This is our year to move up!!"
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B.H. (Manager) Denver, Colorado
"The immediate benefit that I see is the development of our listening skills. We knew the value of listening before, and we had reinforced our beliefs, listening to Dr. Nichols’ tapes on the subject. But even so, we were not listening long enough or deep enough to what people were saying.”
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B. S. Colorado Springs, Colorado
"CAPS™ gets the new sales person to quickly think in terms of the client’s wants and needs rather than get bogged down in his own need to make a sale. At the same time, when the new sales person uses CAPS™ Probing Skills, he is more persistent in the Close.”
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P.N. Tucson, Arizona
"Simple and easy to follow, CAPS™ propels me where I want to go and, at the same time, gives the client the opportunity to express his feelings and desires, as well as raise objections along the way. The beauty of CAPS™ is that the skills are so flexible; they can be used with every product we offer, now and in the future… It has been reassuring to have CAPS™ and gratifying to see that it works.”
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R. B. Rochester, New York
"When I first heard about CAPS™, I said, 'Two days in another meeting? That wrecks my whole week!’ But let me tell you something. When you take CAPS™, you’ll be as enthusiastic as I am. I predict CAPS™ will completely wipe out call reluctance.”
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H. M. Austin, Texas
"I am able to be more precise when training new recruits. This is the first time in twenty-two years that I’ve had a language to use in describing what I do, that means the same to me and the recruit… CAPS™ keeps us right on target. “
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J.R. [Field Trainer] Minneapolis, Minnesota
"Absolutely dynamite! CAPS™ gives us better techniques that work no matter what the product.”
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G.P. San Jose, California
"This program surely allows us to better understand a person’s wants or needs.”
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[Newly appointed representative] R.A. Augusta, Georgia
